Product concerns
Updated: 2026-09-30
Safety first
If you suspect a safety risk, stop using the product and avoid modifying or repairing it until the issue is clarified. In an emergency, seek appropriate local assistance; business chat is not an emergency service.
What to share
Identify the site, engagement reference if available, product, when you noticed the concern and what happened. Include overview and detail photos, measurements or relevant labels. Hide addresses and personal details; do not send identity documents or payment credentials.
Design and production
For differences in sizing, color, printing or construction, compare against the agreed specifications and approved sample. Send flat measurements and detail photos. Confirm changes before production continues; no unagreed warranty period or tolerance is assumed.
Review process
Contact us on WhatsApp or Telegram and say whether the concern involves safety, quality, sizing, the wrong item or shipping. We review the information and confirm next steps according to the agreed scope and available evidence. Do not send returns or commission repairs before receiving instructions.
Remedies and limits
Reporting a concern does not automatically guarantee a return, refund, replacement or authenticity opinion. The resolution is assessed against the engagement, supplier, shipping and applicable rights. Keep relevant packaging and documentation without continuing to use a suspect product.